At YetaHost, your satisfaction is important to us. If you are thinking about canceling, we recommend reaching out to our dedicated support team first. We’re here to help, address concerns, and find solutions that suit you. If you have already made up your mind, please review the policies below before proceeding with cancellation.

General Terms

• Refunds apply only to first-time YetaHost customers. If you have renewed or purchased additional services, you are not eligible for a refund.
• Refunds are not available in cases of: misuse of services, violations of laws/regulations, or breaches of our Acceptable Use Policy.
• Refund processing may take 5–7 working days (unless otherwise stated).
• Add-ons and third-party licenses (e.g., LiteSpeed, domains) are non-refundable.
• Canceling hosting does not cancel your domain registration — domains are always non-refundable once registered.

Refund Policy for Linux Hosting Plans [v2 07/2021]

[1] 45-Day Guarantee (Yearly Plans Only)

YetaHost offers a 45-day refund guarantee for yearly Linux hosting plans. If you are unsatisfied within the first 45 days of signing up, you may cancel and receive a full refund, including the time already used.

Please note:

• Applies only to yearly Linux hosting plans.
• Not valid for monthly plans or renewals.
• If a FREE domain was claimed, its cost will be deducted (domain fees are non-refundable).
• Refunds may take 5–7 working days.
• Refunds are not granted if your account is involved in misuse, illegal activity, or policy violations.

Refund Policy for Managed Cloud Servers [v2 07/2023]

[1] 7-Day Guarantee

Managed Cloud Server plans include a 7-day refund guarantee. If you are unsatisfied within 7 days of subscription, you may cancel and receive a full refund.

Please note:

• Refund eligibility applies only to first-time customers.
• Add-ons such as LiteSpeed licenses are non-refundable.
• Refunds requested after 7 days are not eligible.
• Refunds may take up to 7 working days.
• Misuse, illegal activity, or Acceptable Use Policy violations void refund eligibility.

Refund Policy for UnManaged VPS Servers [v1 01/2025]

[1] 12-Hour Refund Policy

Unmanaged VPS plans are covered by a 12-hour refund policy. If you are not satisfied, you may request a full refund within 12 hours of purchase. After 12 hours, subscriptions are considered final and non-refundable.

Before purchasing, please review specifications carefully. For assistance, contact our team at [email protected].

Please note:

• Any violation of law, misuse of services, or AUP breach will forfeit refund eligibility.
• Refund requests outside the 12-hour window will not be accepted.

Domain Registration Policy [v2 11/2022]

Canceling your hosting account does not cancel your domain registration. Domains cannot be canceled or refunded once registered, and fees are always non-refundable.

If you received a free domain as part of a package, the domain cost will be deducted from any applicable hosting refund.

For domain-related questions, please contact our support team at [email protected].

Need Help?

Our support team is available to assist with cancellations, refunds, and domain registration queries. Reach us at: [email protected].